2.2 Organisational Processes and Improvement
Additional Resources
Business Processes
Order-to-Cash Process, Salesforce.
Analysis with Business Process Diagrams, SAP Help Portal.
Lean Six Sigma: Creative problem solving for services and IT, Fabrizio Pellizzetti, ILX, Youtube.
SIPOC and Process Maps: Why do you need both?, Jules Attard, LinkedIn, 2014.
How to Create an Effective Customer Journey Map, Hubspot.
Use Case Diagrams, Wikipedia.
Impact Mapping, Miro.